FAQ

Check-in is possible from 15:00 and the check-out time is 11:00. Please note that depending on the plan you booked, these times may differ. We can store your luggage until check-in if you arrive earlier than 15:00.
You can extend your check-out time until 14:00 for ¥1,000/h. If you check out any later than 14:00, an additional night will be charged.

In case of same day cancellation, we will charge 100 % of the accommodation fee and 80% if you cancel the day before.

The hotel is open 24 hours, so there is no curfew. However, the entrance is locked after 10PM. You can open it by holding your key card over the touch panel next to the door.

Please contact the front desk. TEL: 098-863-8877 We will check for any forgotten items. However, food and beverages are disposed the same day for hygiene reasons. Please note that we may dispose of items in the waste baskets.

Lost and found items will be kept for a certain period of time and then processed in accordance with the Lost and Found Law.

Luggage can be stored at the front desk. If you would like to send your luggage to the hotel, please contact the following address:

3-18-33 Makishi Naha City Okinawa 900-0013
Okinawa Hinode Resort & Hot Spring Hotel Front Desk
TEL: 098-863-8877（reception)

We will accept and keep mail and parcels for you, but please make sure they are prepaid. Plase understand that we cannot accept any POD items.
Please send any luggage so it arrives on the day of your stay or the day before.
Please note that it cannot be stored for a long period of time.
We can send store and send your luggage to an airport/designated address. If you wish to mail your luggage, please ask our front desk staff after check-out.

There is a Lawson on the west side of the hotel. The store provides various products such as as food, beverages, daily necessities, various services like ATMs, airline tickets (payment only), airport bus tickets, high-speed bus tickets, rental car reservations, ferry tickets, coupons, USJ admission tickets, postal services, digital camera prints, etc. We will guide you at the front desk.

Children under 12 years of age (elementary school students) can co-sleep in the same bed as a adult and eat breakfast for free.
Single: Up to 1 child
Semi-double: Not possible
Twin: Up to 2 children
Triple: Up to 1 child

For details and application, please refer to and select the options from the Internet reservation page.

We accept the following credit cards:
VISA、JCB、Master Card、Diner’s Club、American Express、DISCOVER
You can also pay by debit card, electronic payment Alipay, WeChat Pay, d Barai, Mercari Pay or PayPay.

All guest rooms are non-smoking. If you wish to smoke, please use the smoking booth on the 12th floor.

Shampoo, conditioner, body soap, toothbrush, hairbrush, shaving kit, night gown, towels, slippers, hair dryer, electric kettle, air freshener, tea bags and mineral water are prepared in all rooms.
We also provide skin care products at the front desk (free).
Skincare products include oil cleanser, face wash, toner, milky lotion, cotton buds, cotton pads, hair ties, etc.

If the guest is a minor (under 18 years old) and wishes to stay by themselves or with other minors, we ask a parent or guardian to submit the document.
→ PDF

Yes. We offer a variety of different styles and services at different price points (including free options). Please apply in advance so we can prepare the decorations for your room.
You can apply using the following form:
→ https://bridge-h.co.jp/test/wp/anniversary/

1. Please be sure to write down the guest name。
If the item is sent by someone other than the guest, please write down the guest’s name together with the address. For overseas guests, please wite down the name of the person who made the reservation in English. If the guest cannot be verified, we will not be able to receive your items.

2.Please write down the check-in date.

3.Please refrain from sending valuables.

4.We accept items up from one week before the check-in date.

5.If you purchase items online and have them mailed to the hotel, please pay in advance.
We cannot accept mail by COD.
※Please keep the tracking number of your delivery.

3-18-33 Makishi Naha City Okinawa 900-0013
Okinawa Hinode Resort & Hot Spring Hotel Front Desk
TEL: 098-863-8877（reception)