Frequently asked questions
If you have any further questions, please feel free to contact us.
What time is check-in / -out? Can I check out later?
Check-in is possible from 15:00 and the check-out time is 11:00. Please note that depending on the plan you booked, these times may differ. We can store your luggage until check-in if you arrive earlier than 15:00. You can extend your check-out time until 14:00 for ¥1,000/h. If you check out any later than 14:00, an additional night will be charged.
How much is the cancellation fee?
In case of same day cancellation, we will charge 100 % of the accommodation fee and 80% if you cancel the day before.
I want to know about breakfast？
A Japanese and Western buffet breakfast is served on the 1st floor from 6:30 a.m. to 9:30 a.m. Our breakfast staff proudly offers a wide variety of homemade breakfast items such as Japanese and Western dishes, sushi, fruits, and freshly baked breads to energize you for the day
How can I cancel?
Please cancel from this URL.→ https://hinode-h.com/?tripla_booking_widget_open=confirm
Is there parking available?
The hotel does not have its own parking lot. If you are coming by car, please use the nearest coin- parking lot.
Is there a hotel curfew?
The hotel is open 24 hours, so there is no curfew. However, the entrance is locked from 22:00 pm to 6:00 am. You can open the door by holding your key card over the touch panel next to the door.
What if I left something in my room?
Please contact the front desk. TEL: 06-7777-9789 We will check for any forgotten items. However, food and beverages are disposed the same day for hygiene reasons. Please note that we may dispose of items in the waste baskets.
Handling of lost items
Lost and found items will be kept for a certain period of time and then processed in accordance with the Lost and Found Law.
I would like to leave my luggage before staying.
Luggage can be stored at the front desk. If you would like to send your luggage to the hotel, please contact the following address.
1-2-10 ebisuniishi naniwa-ku osaka-shi 556-0003
osaka hinode hotel front desk
We will accept and keep mail and parcels for you, but please make sure they are prepaid. Please understand that we cannot accept any POD items. Please send any luggage so it arrives on the day of your stay or the day before. Please note that it cannot be stored for a long period of time. We can store and send your luggage to an airport/designated address. If you wish to mail your luggage, please ask our front desk staff after check-out.
Are there convenience stores near the hotel?
There is a Lawson convenience store in walking distance. Convenience stores provide various products such as as food, beverages, daily necessities, various services like ATMs, airline tickets (payment only), airport bus tickets, high-speed bus tickets, rental car reservations, ferry tickets, coupons, USJ admission tickets, postal services, digital camera prints, etc. We will guide you at the front desk.
Can I co-sleep with a small child?
Children under 12 years of age (elementary school students) can co-sleep in the same bed as a adult and eat breakfast for free.
※Please note that no additional beds, pillows or blankets will be provided for co-sleeping children.※
Single: up to 1 child
double: up to 1 child
twin:up to 2 children
triple:up to 1 child
Deluxe Twin: 4 guests(regardless adult or child)
possible to sleep together
For details and application, please refer to and select the options from the Internet reservation screen.
I would like to pay by credit card.
The following credit cards are accepted
VISA、JCB、Diner’s Club、American in addition, you can choose to pay by debit card, debit card, electronic payment Alipay, WeChat Pay, d Barai, Mercari Pay or PayPay. . Payment can only be made in one lump sum.
Do you have non-smoking rooms?
All guest rooms are non-smoking rooms.
What amenities are provided in the rooms?
Shampoo, conditioner, body soap, body wash towels, cotton swabs, cotton, toothbrush, hairbrush, shaving kit, nightwear, towels, slippers, hair dryer, electric kettle for boiling water, deodorant spray, and 500ml mineral water for drinks are aviable in rooms.
All-in-one lotion and cleansing lotion are available at the front desk. (Free of charge)
Can I connect HDMI, fire sticks, game, etc. to the guest room TV? Can I watch NET TV such as YouTube?
TV is a wall-mounted therefore cannot be connected to external devices such as HDMI, Blu-ray players, fire sticks, games, etc. Also, TV is not NET compatible with YouTube, Netflix, mirroring function, etc.
What is available in the public and private baths (hot spring)?
Shampoo, conditioner, and body soap are always available in the bathrooms. In the public area of the Onsen building, there is a hair dryer, comb, cotton swabs, all-in-one lotion, cleansing lotion, and hand soap (face wash/shaving available). The hot spring also have shower booth. Please bring your own towels from your room as there are no bath towels or towels in the Onsen building.
Are there vending machines available?
There are no vending machines, but there are water servers and free drink machines available 24 hours a day on the first floor.
Can minors stay at the hotel by themselves?
If the guest is a minor (under 18 years old) and wishes to stay by themselves or with other minors, we ask a parent or guardian to submit the document.
I would like to celebrate a birthday/special occasion. Can you decorate my room?
Yes. We offer a variety of different styles and services at different price points (including free options). Please apply in advance so we can prepare the decorations for your room.
You can apply using the following form:
About luggage/mail delivery and pick-up
1. Please be sure to write down the guest name.
If the item is sent by someone other than the guest, please write down the guest’s name in the remarks column. For overseas customers, please write down the name of the person who made the reservation in English. If the guest cannot be verified, we will not be able to receive your luggage.
2.Please describe the date of stay.
3.Please refrain from sending valuables.
4.Luggage can be picked up from one week before the date of stay.
5.If you purchased online, please pay in advance.
We cannot accept luggage by cash on delivery.
※Please contact the courier company you used for the number of days until your parcel arrives. You will receive it at check-in.
1-2-10 ebisunishi naniwa-ku osaka-shi 556-0003
osaka hinode hotel front desk