FAQ about our hotel
If you have another questions, please feel free to ask us.
What time is check-in and check-out?How much is the extension?
Check-in time is at 3PM, check-out time is 11am. However, depend on your plan you reserved, we change the time,so please check it when you reserve. Check-in by 15:00 will be processed and luggage will be stored. Check-out extension is 1,000 yen per hour after 11:00.The maximum time is 2:00 pm, and after 2:00 pm, a one-night fee will be charged.
How much is cancellation charge?
Cancellation on the day and non-night stay without contact will be charged 100% of the accommodation fee, and 80% if the day before.
Is there a hotel curfew?
The hotel is open 24 hours a day, so there is no curfew.The entrance is locked from 23:00 midnight to 6:00 am.Hold the card key of the room over the designated place to open it.
What if I left something in my room?
Please contact the front desk.Front: 06-6213-9040 (representative) will check.However, food and beverages are disposed of for hygiene reasons.In addition, please note that we may dispose of lost items that the customer deems to have been thrown away.
Handling of lost items
Lost and found items will be kept for a certain period of time and then processed in accordance with the Lost and Found Law.
I would like to leave my luggage before staying.
Luggage can be stored at the front desk.If you would like to send your luggage to the hotel, please contact the following address.
1-2-10 ebisuniishi naniwa-ku osaka-shi 556-0003
osaka hinode hotel front desk
We will keep the items purchased on the Internet, but please use the items that have been pre-paid
Please write your name and check-in date on your items.
Please arrive the luggage on the day of your stay or the day before.
Please note that it cannot be stored for a long period of time.
Luggage will be shipped and stored at the front desk after check-out. Please feel free to tell us.
Is there convenience stores near the hotel?
There is Lawson in about 2 minutes on foot.In addition to lunch, liquor, and daily necessities, various services such as ATMs, airline tickets (payment only), airport bus tickets, high-speed buses, rental cars, ferry coupons, various tickets, USJ admission tickets, postal services, digital camera prints, etc. there is. We will guide you at the front desk.
I have a small child, so I would like to sleep with him or her.
Children under 12 years old (elementary school students) can use existing bed for free. Free breakfast.
Single: up to 1 child
double: up to 1 child
twin:up to 2 children
triple:up to 1 child
Deluxe Twin: 4 guests(regardless adult or child)
possible to sleep together
For details and application, please refer to and select the options from the Internet reservation screen.
I would like to pay by credit card.
The following credit cards are accepted
VISA、JCB、Diner’s Club、American in addition, you can choose to pay by debit card. Payment can only be made in one lump sum.
Is there a non-smoking room?
All guest rooms are non-smoking rooms.
About equipment and amenities in the guest room
Shampoo, conditioner, body soap, cotton swab, cotton, toothbrush, hairbrush, shaving kit, nightwear (sleeping clothes), towels, slippers, hair dryer, electric kettle for water heater, deodorant spray, drinks brewed tea, mineral water 500 ml are prepared in all rooms.
For women, we will give you a cosmetic set at the front desk. (free)
Cleansing, face wash, lotion, milky lotion, face pack,sunscreen, etc.
Is it possible to stay only for minors?
If the guest is a minor (under 20 years old) and is alone or Only with minors, we ask the parent or guardian to submit this document.
Is there anything you can do to stay on the anniversary?
If you apply in advance, the hotel staff will decorate your room.
Please apply from the following form.
About delivery / receipt
1. Please be sure to write down the guest name.
If the item is sent by someone other than the guest, please write down the guest’s name in the remarks column. For overseas customers, please write down the name of the person who made the reservation in English. If the guest cannot be verified, we will not be able to receive your luggage.
2.Please describe the date of stay.
3.Please refrain from sending valuables.
4.Luggage can be picked up from one week before the date of stay.
5.If you purchased online, please pay in advance.
We cannot accept luggage by cash on delivery.
※Please contact the courier company you used for the number of days until your parcel arrives. You will receive it at check-in.
1-2-10 ebisunishi naniwa-ku osaka-shi 556-0003
osaka hinode hotel front desk